Email us
appmaster@spiritstudios.com reaches the person who makes these apps. Say which app you are using, which phone you have, and what happened. A screenshot helps more than anything else. If it is about a purchase, send the date and the store you bought it from.
Patch Plus
I paid and the app still says I am not a member
Open the app's settings and look for Restore. That asks the App Store or Google Play again and usually settles it on the spot. If it does not, email us with the store and the date and we will sort it out.
I bought Patch Plus in one app and want it in another
Sign in with Apple or Google in each app's settings, using the same Apple ID or Google account every time. That is what carries one membership across the family. The apps that offer this today are Patch Tarot, Spirit Sky and Signkeeper.
How do I cancel, or change my plan?
Subscriptions are held by the store you bought them from, not by us, so they are managed there. On an iPhone or iPad, open Settings, tap your name, then Subscriptions. On Android, open the Play Store, tap your picture, then Payments and subscriptions. A Founder's Key is a one-time purchase, so there is nothing to cancel.
Refunds
Apple and Google take refunds directly, and they decide them. Ask Apple at reportaproblem.apple.com, and Google through the Play Store's order history. Email us too and we will help where we can.
Your data
Deleting what you have written
Most of what you make in these apps never leaves your phone, so deleting the app removes it. Where an app has a community space, you can delete your own posts and your community identity in its settings. If you would rather we did it, email us from any address and say which app, and we will remove everything associated with your device from our servers.
What each app collects
The privacy policy goes through it app by app, including what a purchase sends and what signing in with Apple or Google sends. The terms of use cover the rest.
Problems in the apps
Something looks wrong, or the app will not open
Close the app fully and open it again first. Many of our fixes arrive without a store update, and the app picks them up on that second launch. If it is still wrong, tell us what you saw and we will look.
Reminders are not arriving
Reminders are scheduled by your own phone, so they depend on your phone's notification settings for that app. Check those first, then check the reminder is still switched on inside the app.
Reporting someone
Every community space has report and block on each post. Reports reach a person, not a machine. If someone is in danger, contact your local emergency services first, then tell us.
Press and business
The same address, appmaster@spiritstudios.com, reaches us for anything else.